Frequently Asked Questions
Everything you need to know about your Mountainside Medical order.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, certain medical-grade compression garments are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our specific garment measurements for the best fit.
Do you offer international shipping?
Currently, Mountainside Medical ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to change or cancel an order, please contact our support team within 30 minutes of purchase.