Returns & Exchanges

At Mountainside Medical, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a hassle-free 30-day return policy for all unworn and unwashed apparel.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are free from any signs of wear or damage.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.